Terms and conditions

Shipping method and costs
  • We offer delivery to postal addresses located in Canada only.
  • Once the purchase is made, you will receive an email confirming your order with a detailed invoice.
  • Orders are shipped with Canada Post. Delivery costs are calculated at the time of the purchase based on the items ordered and the mailing address.
  • The time for processing an order before shipment is approximately 1 to 3 business days. Please note that these deadlines are not a guarantee of on-time reception, but only an estimation.
  • Delivery times are between 3 to 5 business days (Monday to Friday, excluding holidays). Please note that due to the pandemic, delivery times may be longer than the estimated 5 days.
  • Parc Oméga is not responsible for delivery delays or misdirected packages.

Pick up on site
  • It is also possible to pick up your order directly at Parc Oméga, at the following address: 399, route323 North, Montebello, J0V 1L0.
  • Go to the accommodation reception / administrative office with your confirmation number and invoice in hand.
  • You will receive an email with directions when your order is ready for pickup.

Exchange and refund policy
  • All of our items are non-refundable but can be exchanged.
  • In the event of a damaged package or an order error, please contact us at commande@parcomega.ca within 14 days of the date of receipt.
  • No return will be made without written authorization from Parc Oméga.
  •  In the event of a damaged package, an item will be exchanged free of charge.
  • In the event of an item or clothing size error, an exchange will be made. Please contact us within 14 days from the date of receipt.

Payment methods
  • We accept payment methods by credit card (Mastercard and Visa)

For any order follow-up or for any questions, please contact us by email at commande@parcomega.ca  or by phone at 819-423-5487 extension 208. Our Customer service is open Monday to Friday from 10 AM and 4 PM.

Parc Omega

399 Route 323 Nord, Montebello,
Québec J0V 1L0
Phone: 819 423-5487
Email: commande@parcomega.ca
Web: http://www.parcomega.ca

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