• We offer delivery to postal addresses located in Canada only.
• Once the purchase is made, you will receive an email confirming your order with a detailed invoice.
• Orders are shipped with Canada Post. Delivery costs are calculated at the time of the purchase based on the items ordered and the mailing address.
• The time for processing an order before shipment is approximately 1 to 3 business days. Please note that these deadlines are not a guarantee of on-time reception, but only an estimation.
• Delivery times are between 3 to 5 business days (Monday to Friday, excluding holidays). Please note that due to the pandemic, delivery times may be longer than the estimated 5 days.
• Parc Oméga is not responsible for delivery delays or misdirected packages.

• It is also possible to pick up your order directly at Parc Oméga, at the following address: 399, route323 North, Montebello, J0V 1L0.
• Go to the accommodation reception / administrative office with your confirmation number and invoice in hand.
• You will receive an email with directions when your order is ready for pickup.

• All of our items are non-refundable but can be exchanged.
• In the event of a damaged package or an order error, please contact us at commande@parcomega.ca within 14 days of the date of receipt.
• No return will be made without written authorization from Parc Oméga.
•  In the event of a damaged package, an item will be exchanged free of charge.
• In the event of an item or clothing size error, an exchange will be made. Please contact us within 14 days from the date of receipt.

• We accept payment methods by credit card (Mastercard and Visa)

For any order follow-up or for any questions, please contact us by email at commande@parcomega.ca  or by phone at 819-423-5487 extension 208. Our Customer service is open Monday to Friday from 10 AM and 4 PM.